Informativa sulle spedizioni

SHIPPING POLICY

Production Times

Each DOST piece is handmade and made to order.

Depending on the design and its complexity, production may require between 1 and 3 weeks before the item is ready to ship.

Production time is separate from shipping time.

If you need your order for a specific event or date, we recommend placing your order well in advance.

Shipping From Italy

All DOST orders are shipped from Italy.

Available shipping methods, estimated delivery times and shipping costs are displayed at checkout based on the destination and the options available at the time of purchase.

Shipping costs are calculated separately from the product price.

Delivery Times

Estimated delivery times begin once production is complete and the order has been handed over to the carrier.

Delivery estimates provided at checkout are indicative and may vary depending on the destination, selected shipping service, carrier operations, customs procedures and circumstances outside our reasonable control.

For consumer orders, delivery will take place within the period agreed with the customer and in accordance with applicable consumer protection law.

Tracking

Where tracking is available for the selected shipping service, tracking information will be provided after the order has been dispatched.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been dispatched, we may no longer be able to modify the delivery details.

International Orders, Import Duties and Taxes

Orders shipped outside the European Union may be subject to import duties, import taxes, customs fees, brokerage fees or other charges imposed by the destination country.

All such charges are the sole responsibility of the customer and are not included in the product price or shipping cost, unless explicitly stated otherwise at checkout.

DOST does not collect or control these charges and cannot predict their amount.

Customers are responsible for paying any import duties, taxes, customs fees or other import-related charges required by the destination country in order to receive their order.

Customers are also responsible for checking any applicable import requirements before placing an order.

DOST will provide accurate customs documentation and will declare the nature and value of the goods as required by law.

Customs Delays

International orders may be held by customs authorities for inspection or processing.

Customs clearance times are outside DOST's control and may extend the estimated delivery time.

If you require your piece for a specific date, please allow additional time for possible customs processing.

Delayed or Lost Shipments

If tracking information indicates an unusual delay, or if you believe that your shipment may have been lost, please contact us at dost.armor@gmail.com.

DOST will assist in investigating the shipment with the carrier.

For consumer orders, responsibility for the goods remains with DOST until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, except where applicable law provides otherwise.

Damaged Packages

If your order arrives with visible damage to the packaging or product, please photograph the package and the item as soon as possible and contact us at dost.armor@gmail.com.

Please retain the original packaging while the issue is being reviewed, as photographs or packaging may be required for a carrier claim.

Refused or Unclaimed International Shipments

If an international shipment is refused, not collected, or cannot be delivered because the customer has not paid applicable import duties, taxes, customs fees or other required charges, or because incorrect delivery information was provided, the parcel may be returned to DOST.

Any refund or additional shipping cost will be handled in accordance with applicable law and our Refund Policy.

Where legally permitted, additional shipping, return shipping, customs or carrier charges resulting from a refused or unclaimed shipment may be deducted from any amount refundable to the customer.

Contact

For questions about shipping or an existing order, please contact:

DOST – D'Ostuni Simone
dost.armor@gmail.com
Via Portuense 112
00153 Roma (RM)
Italy